IMPROVE THE CUSTOMER EXPERIENCE
USING BIG DATA IN DSL CONTACT CENTER OPERATIONS
Big data analysis and expert systems are fundamentally changing the way that DSL service providers deliver an exceptional customer experience.
Join broadband experts from ASSIA and Analysys Mason to learn how leading service providers are mining their existing network systems and data to increase customer satisfaction ratings, improve customer retention, and reduce operational costs.
Experts will discuss how companies can use existing DSL network performance data in their contact centers to:
- Solve DSL performance issues quickly on the first call and reduce repeat calls
- Enhance agent productivity through integrated diagnostics and guidance for timely and accurate incident resolution
- Reduce guesswork, trial-and-error in problem resolution and decrease new agent “ramp up” time
- Improve contact center performance through shortened call times and improved resolution rates
- Reduce the need for case escalation and for field technician dispatch
For more information about Expresse Solutions Active Care, click here.